Troubleshooting

Troubleshooting

Template Not Applying

• Verify the template is selected at project creation
• Check that you saved the template after editing
• Refresh the page and try again

Codes Not Being Used

• Ensure “Freeze Codes” is set appropriately
• Check that codes are linked to the template
• Verify code format is correct (number → description)

Wrong Question Matched

• Check that Excel sheet names match question IDs exactly
• Question IDs are case-sensitive
• Remove extra spaces from sheet names

Import Failing

• Check CSV is properly formatted (UTF-8 encoding)
• Ensure no extra columns or rows
• Verify no special characters in codes