Understanding Results

Viewing Results

Analysis results are available in the Results tab of your project. Click on a completed analysis task to view its results.

Result Structure

Analysis results typically include:

Category/Theme Name — A descriptive label for the insight
Description — Brief explanation of what this category represents
Supporting Quotes — Direct quotes from participants that support this insight, shown as collapsible citations
Frequency — How many interviews/participants mentioned this (for per-conversation or per-speaker analysis)

Per Conversation / Per Speaker results: When analysis is run with Per Conversation or Per Speaker scope, results are displayed in a tabbed interface — one tab per conversation or speaker. A codification tab shows pie charts with category distribution across all conversations or speakers.

Calls Analysis results: For Calls Analysis, results are displayed in a specialized view tailored to call quality evaluation and agent performance.

Working with Quotes

Quotes are extracted directly from your transcripts:

They provide evidence for the insights
Click to expand or collapse citation details
Use them in reports and presentations
They help stakeholders understand user voice

Exporting Results

Word Document (.docx):

Formatted report with all insights
Easy to share and edit
Good for including in research reports

Excel (.xlsx):

Structured data in spreadsheet format
Good for further analysis
Easy to filter and sort

PowerPoint (.pptx):

Presentation-ready slides with charts and insights
Includes pie and bar chart visualizations
Good for sharing results with stakeholders