Troubleshooting
Troubleshooting
Section titled “Troubleshooting”Common Issues
Section titled “Common Issues”Analysis is taking too long
- Large files (10,000+ responses) take longer
- Complex responses require more processing
- Check your internet connection
Too many categories
- Increase the “Other” threshold
- Increase “Minimum responses per category”
- Use predefined codes
Too few categories
- Decrease the “Other” threshold
- Decrease “Minimum responses per category”
- Review if data has enough variety
Important themes in “Other”
- Lower the “Other” threshold
- Add the theme to predefined codes
- Decrease “Minimum responses per category”
Incorrectly assigned categories to responses
- When using predefined codes, some responses may be incorrectly assigned to categories. Making codes definition more detailed and explicit can help improve accuracy.
Wrong file column selected
- Re-upload and carefully select the correct column
- Check that your file has proper headers
Error Messages
Section titled “Error Messages”| Error | Cause | Solution |
|---|---|---|
| ”No responses found” | Selected column is empty | Choose correct response column |
| ”Invalid file format” | File is corrupted or unsupported | Re-export from source, try CSV |
| ”Processing failed” | Error in settings configuration | Check settings (especially column names) and try again |
| ”Processing failed” | High load in LLM service | Try again later |