Frequently Asked Questions
Frequently Asked Questions
Section titled “Frequently Asked Questions”Q: How long does analysis take? A: Typically 1-5 minutes per file, depending on transcript length and analysis type.
Q: Can I analyze the same file multiple times? A: Yes, you can run different analysis types on the same transcript. This can be done simultaneously or sequentially.
Q: How accurate is the analysis? A: The AI extracts insights based on what’s explicitly stated in transcripts. Always review results to ensure they match your interpretation.
Q: What if important insights are missed? A: Try running Custom Questions analysis with specific prompts, or review transcripts manually for nuanced insights.
Q: Can I edit or add to the analysis? A: Export to Word, Excel, or PowerPoint format to add your own annotations and insights.
Q: How many files can I analyze at once? A: We recommend batches of 5-20 files for optimal results. Very large batches can be split. Usually, contact center calls are shorter and can be analyzed in larger batches.